Effective Date: September 11, 2025
At Travel-CN LLC, we strive to make your travel planning seamless and stress-free. Our Refund Policy outlines the conditions under which refunds or cancellations are possible for bookings made through our website or partner services. Based in Wyomissing, PA, we aim to provide clear, fair, and transparent guidelines to ensure your confidence in choosing us for your travel adventures. Below, we detail our refund processes, eligibility criteria, and steps to request a refund. Please read carefully to understand your options.
Scope of This Policy
This policy applies to bookings made through Travel-CN LLC, including tours, packages, or services facilitated by our trusted partners (e.g., tour operators, hotels, or activity providers). Since we collaborate with third-party providers, some refund terms may depend on their policies, which we’ll clearly communicate during booking. This policy does not cover services booked directly with external providers outside our platform—check their terms for details.
Cancellation by You
We understand plans can change. Here’s how cancellations work:
Standard Bookings: For most tours and packages, you can cancel up to 30 days before the departure date for a full refund, minus a 10% processing fee to cover administrative costs. Cancellations between 15-29 days prior receive a 50% refund, unless the booking is non-refundable (noted at checkout). Cancellations within 14 days are typically non-refundable due to commitments with our partners.
Non-Refundable Bookings: Some promotional or discounted bookings are marked non-refundable at purchase. These are final, but we’ll confirm this clearly before you confirm your booking.
Flexible Booking Options: Certain packages offer flexible cancellation (e.g., free cancellation up to 48 hours before departure). Look for “Flexible” badges on our booking page. A small fee may apply for this option.
Partial Cancellations: If you booked a group package and one member cancels, we’ll refund their portion (if eligible) but may adjust the total cost if group discounts no longer apply.
To cancel, email us at
[email protected] with your booking ID, name, and travel dates. We’ll confirm within 48 hours and process refunds within 7-10 business days to your original payment method.
Cancellation by Travel-CN or Partners
Sometimes, unforeseen circumstances force us or our partners to cancel a service. Here’s what happens:
Full Refund: If we or our partners cancel your booking (e.g., due to weather, safety concerns, or insufficient participants), you’ll receive a full refund, including any processing fees, within 7-10 business days.
Alternative Options: We may offer a rescheduled trip or a comparable alternative at no extra cost. If you prefer a refund over rescheduling, let us know within 7 days of the cancellation notice.
Force Majeure: Events beyond our control (e.g., natural disasters, political unrest, or pandemics) may prevent travel. In such cases, we’ll work with partners to secure refunds but may be bound by their policies. We’ll keep you updated and explore all options, like travel credits.
Changes to Bookings
Need to tweak your plans? Here’s how we handle changes:
Date or Destination Changes: Requests to modify travel dates or destinations depend on availability and partner policies. If approved, a $50 change fee per person may apply, plus any price differences. Submit requests at least 30 days before departure via email.
Name Changes: Minor name corrections are free; full name changes (e.g., transferring a booking) may incur a $25 fee, subject to partner approval.
Itinerary Adjustments: Minor changes (e.g., swapping an activity) may be possible if requested 15 days prior, but major changes may require cancellation and rebooking.
Contact us at
[email protected] with your booking details to discuss changes. We’ll confirm feasibility within 48 hours.
Refunds for Interrupted Travel
If your trip is interrupted due to issues within our control (e.g., a tour operator fails to deliver a promised service), we’ll work to secure a partial refund proportional to the affected portion. For example, if a 5-day tour is cut short by a day, you may be eligible for a 20% refund, pending partner terms. Issues outside our control (e.g., flight delays, personal emergencies) typically don’t qualify, but we’ll advocate for you with providers. Submit claims with details and receipts within 30 days of the issue.
Non-Refundable Circumstances
Some situations don’t qualify for refunds, including:
Missing a tour due to late arrival or failure to meet at the designated point.
Personal reasons like illness or change of mind, unless covered by travel insurance (we recommend purchasing insurance at booking).
No-shows or cancellations after the cutoff period (usually 14 days before departure).
Services partially used (e.g., leaving a multi-day tour early).
We’ll clearly outline non-refundable terms during booking to avoid surprises.
Travel Insurance Recommendation
We strongly suggest purchasing travel insurance to cover unexpected events like medical emergencies, trip cancellations, or lost luggage. Our booking platform offers insurance options, or you can choose a third-party provider. Ensure your policy covers your destination and activities (e.g., adventure tours). Travel-CN isn’t liable for losses not covered by this policy, but we’ll assist with documentation for insurance claims.
How to Request a Refund or Cancellation
To initiate a refund or cancellation:
Email
[email protected] with your booking ID, full name, travel dates, and reason for the request.
Include supporting documents (e.g., receipts or medical notes) if applicable.
We’ll acknowledge your request within 48 hours and process eligible refunds within 7-10 business days.
Refunds return to your original payment method unless otherwise agreed. If you paid via a partner platform, their refund timeline may apply—we’ll coordinate and keep you updated.
Disputes and Complaints
Not satisfied? Let us know within 30 days of your trip’s end via email or phone. We’ll investigate and aim to resolve issues within 14 business days, working with partners if needed. If a refund is warranted, we’ll process it promptly. For unresolved disputes, you may pursue mediation or legal options, but we’re committed to finding a fair solution first.
Updates to This Policy
We may update this policy to reflect changes in our services or legal requirements. Updates will be posted on our website with a revised “Effective Date” (as of September 11, 2025). Check back before booking, as the latest version applies.
Contact Us
Questions about refunds or cancellations? Reach out to us:
Company Name: Travel-CN LLC
Address: 1665 State Hill Rd, Wyomissing, PA 19610, US
Phone: +1 484-926-5783
We’re here to ensure your travel experience is smooth and worry-free. Trust Travel-CN LLC to handle your plans with care—let’s make your journey unforgettable!
